Return & Replacement Policy

At Florane, we want every customer to receive their order in perfect condition. If you receive an item that is incorrect, damaged, broken, or faulty, we are here to help.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, broken, faulty, or different from what you ordered, please contact our customer support team as soon as possible.

To help us resolve your issue quickly, we may request:

• Your order number
• Photos of the product
• A clear video showing the issue
• Photos of the packaging and product condition         

  
  

  Replacement Eligibility

  Replacement requests must be submitted within 30 days of delivery.

  If you report an eligible issue within 7 days of delivery, we will arrange a replacement free of charge, subject to verification and product availability.

  After 7 days, replacement requests may be subject to applicable charges.

  Replacement Process

  Once our team reviews your request and confirms that the product qualifies for replacement, we will guide you through the next steps.

  The product may need to be returned in its original packaging with all accessories and included items.

  Depending on the situation, we may arrange collection of the product or provide return instructions.

  Change of Mind

  We currently do not accept replacement requests due to change of mind, incorrect selection, or simply deciding that you no longer want the product.

Refunds

We currently do not offer cash refunds for orders.

Eligible issues involving incorrect, damaged, broken, or faulty products are handled through our replacement process.

Important

For damaged or incorrect orders, we strongly recommend taking photos or recording a video while opening your package. This can help us verify your claim and resolve the issue faster.